This website (“website”) is operated by The Courier Specialists (TCS).
The terms “we”, “us”, “our” and “ours” when used in this Privacy Statement means TCS which includes all its parents, subsidiaries, divisions, branches, affiliates or companies under common ownership or control of TCS.
The terms “you”, “your” and “yours” when used in this Privacy Statement means any user of this website.
IMPORTANT: BY SUBMITTING PERSONAL DATA MANUALLY OR IN ELECTRONIC FORM TO US AND/OR BY USING OUR WEBSITE YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW.
Introduction to Privacy Statement
We are committed to the privacy and confidentiality of information provided by you to us. This Privacy Statement describes our current policies and practices with regard to Personal Data collected by us from you directly and/or through the website to the extent that such Personal Data is protected by applicable European data protection laws. The term “Personal Data” refers to personally identifiable information about you, such as your name, job description, health related data, birthday, e-mail address or mailing address.
Notification of changes to this Statement
We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you of the changes via this page. We encourage you to check this page frequently.
Collection of Personal Data including e-mail addresses
You may choose to register to receive additional information or services from us. When you register, we request personal information about you such as -your name, postal address, e-mail address, telephone and fax numbers and we may ask for demographic information. This information enables us to provide a personalised service to you. The information you give us is either manually or electronically stored in our databases.
We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we will use third party software to fix them.
Use of Personal Data
We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. Some of these purposes may include the following:
• To arrange the insurance cover you specified.
• In the process of your claim form
• For the purposes of accounting.
• To contact you occasionally to inform you of new services we will be providing.
• To process your request for information.
• To help diagnose any problems with our server and administer our website.
• To process your job application.
Anonymous data collected through this website
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, we use technology to track which pages of our website our visitors view. We also use technology to determine which Web browsers our visitors use. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our website.
Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
We use this anonymous data to improve the content and functionality of this website and our e-mail updates, to better understand our customers and visitors, and to improve the services we offer.
In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that collect the first level domain name of the user (for example, if your e-mail address is “[email protected],” the cookie collects the “bigmail.com” portion of your e-mail address) and the date and time you accessed this website.
Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not.
We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the UK.
We may also perform IP lookups to determine which domain you are coming from (i.e: aol.com, yourcompany.com) to more accurately gauge our users’ demographics.
Disclosure of your Personal Data
We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances:-
• In order to provide you with quotations and/or insurance cover which you have requested and/or to process claims, we may disclose various details about you to our insurance partners, underwriters, loss adjusters and other agents.
• TCS will keep your name, address and contact details on our database and may from time to time use that information to make you aware of our additional products, services and developments in the insurance sector generally which may be of interest to you. If you do not want your contact details used for these purposes, please email your details to [email protected]
• Where you have consented, TCS may also disclose your Personal Data to other companies or businesses who may contact you about products or services that may interest you.
• Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to support our information technology or to handle mailings on our behalf.
• We may share or transfer the information in our databases to comply with a legal requirement for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event.
Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.
Data Integrity and Security
We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. The security measures in place on our website and computer systems, aim to protect the loss, misuse or alteration of the information you provide to us. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Data Access and Corrections
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you, for which we may make a small charge. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by sending an email to [email protected] . Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on us and any current contracts of insurance which are still in force.
Links to other websites
Transfer of Data Abroad
If you are visiting this website from a country other than the country in which our servers are located, the various communications will necessarily result in the transfer of information across international boundaries.
Any processing of such data is strictly in accordance with our Data Protection Code. We may also share certain general statistics compiled from the Personal Data of our users with our partners and associated companies. We will endeavour to ensure there is adequate and appropriate protection for any Personal Data transferred outside the European Economic Area (which includes the United Kingdom).
In the unlikely event that this website and the customer data relating to it are sold to another data controller, we will endeavour to ensure that your rights and freedoms in respect of the processing of your Personal Data are adequately and appropriately protected.
By visiting this website and communicating electronically with us, you consent to the processing and transfer of your data as set out in this section.
We hope you will be delighted with our services. If you no longer wish to receive information from us and want to be removed from our standard mailing list you can “unsubscribe” by email or post by contacting us at the address given below. Please allow forty days for the unsubscribe process to be completed.